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New Reviewer

This hotel is disgusting

Seralago - This hotel is disgusting
The room smelled of mold and mildew. There were mold or mildew and roaches in the tub. Roaches crawling around in the bathroom. Cabinets and dresser draws were broken. Water spots on the ceiling. Hair all ver the sheets. Twin bed was broke. Dirty towels omg i have never seen a place so filthy in my life. The smell of mildew took over the room and I also have video of the room
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ID
#3658519 Review #3658519 is a subjective opinion of poster.
Location
Kissimmee, Florida
Pros
  • Easy check in
Cons
  • Rooms are absolutely disgusting
Loss
$283
Preferred solution
Full refund

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New Reviewer

Refund

I had a reservation for your hotel from the 1st of July till the 4th I checked out the day I checked in because my room was horrible there was pubic hairs all over the bathroom floor the tub was disgusting there was dried food in the microwave there was no fitted sheets on the bed I had 3 little kids with me I could not let them stay in this room so I checked out when I made my reservation I requested the room through tickets at work I've been trying to go through them to get my money back But they are telling me that you guys keep denying the request can you please help me I just want my money back I have been dealing with this since July
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ID
#4010755 Review #4010755 is a subjective opinion of poster.
Location
Greenwood Village, Colorado

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New Reviewer

Deposit

I stayed at the SERALAGO HOTEL ON 7/30/2022 TO 7/31/2022. My name is BRITTANY CARPENTER. I have not yet receive my deposit back. i have called and left messages with no call back. this is bad for business. Can i please have a call back or my money back on my card? Thank you. 863-535-****
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ID
#3846612 Review #3846612 is a subjective opinion of poster.
Location
Kissimmee, Florida
Loss
$25
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Reservation issue

Can never get in touch with any one in the office. Would like to talk to a live person. Please have someone call me
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ID
#3825438 Review #3825438 is a subjective opinion of poster.
Cons
  • Depositr
Loss
$804
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Reservation issue

I have issue tying to getting in touch with any body. I would like some one to call me back at 804939****
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ID
#3825275 Review #3825275 is a subjective opinion of poster.
Cons
  • Depositr
Loss
$804
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Accounting poor service

Still trying to find out what happend to my second one hundred dollar deposit for the second room that was put on my card no one has got back to me why the plumbing was cut off with no notice to the guess during our stay it was turned back on within the hour but it was still an inconvenience very sad

User's recommendation: Don't stay here.

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ID
#3823985 Review #3823985 is a subjective opinion of poster.
Location
Providence, Rhode Island

Unable to contact.

Hi, I have tried for the last 4/6 weeks to contact a member of staff (anyone?!!) at the seralago hotel via e mail, facebook,messenger etc but havent had any reply back. I stayed at your hotel this May (for 2 weeks ) and loved the location and easiness in finding it ,also the close proximity to old town is a bonus as it is my favourite place to visit on a daily/nightly basis. Anyway my reson for trying to contact you is i have booked to saty at your hotel again this September (from 7th to 20th) and really hoped by contacting you i could possibly have the same room as we had in May? our room in May was ideal and in the perfect location for us ,near the pool ,at the end of the block and easy to find, the room no was 139 ,so if it was possible we would love to stay in that room again. Many Thanks In Advance DAVID T WOOD Very satisfied customer. ps i am from Scotland in the UK
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ID
#3813811 Review #3813811 is a subjective opinion of poster.
Location
Glenrothes, Scotland

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New Reviewer

Terrible property and terrible service

Went to the front desk 3 times for toqels, called 3 times for towels. No towels until i seen a groundskeeper who gave me towels and that is not even his job. I will never stay here ever again. Dirty bathroom with mold. Water didn't even get hot in the shower but did i complain. No. Not until my sick son needed a shower and no one could move to get me a towel. I will be telling everyone i know. 0 out of 100. Terrible Hotel. Lost my business forever

User's recommendation: Stay away.

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ID
#3809375 Review #3809375 is a subjective opinion of poster.
Location
Kissimmee, Florida
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Deposit refund

I have not received my deposit it back and cannot get a hold of anyone and am unable to leave a message.
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ID
#3651144 Review #3651144 is a subjective opinion of poster.
Location
Kissimmee, Florida
Pros
  • Easy check in
Cons
  • Delay on return of deposit
Loss
$25
Preferred solution
My deposit back

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Deposit refund

I cannot get thru to customer service It's been 3 weeks and still have not received my deposit refund!!!
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ID
#3643243 Review #3643243 is a subjective opinion of poster.
Location
Kissimmee, Florida
Pros
  • Convenience
Cons
  • Rooms are very outdated bed was horrible
Loss
$25
Preferred solution
I want my deposit back
New Reviewer

Seralago- Disney Approved Hotel

The hotel was dirty it smelled and the food was terrible. My daughters un-peeled banana broke in half in her hand at breakfast, now thats rotten and the pineapple was brown and slimy. I used 1/2 a bottle of Febreeze to stomach the room. The airconditioner didnt work, the refrigerator was broken, we tossed our left over dinners. We stayed in the pool until 10pm, the one good thing. If we were going to be there longer than 10 hours we would have left. My youngest daughter coughed all night. She has Asthma and is allergic to mold. The Mold we found in the bathroom the next day was definately the cause. My 8 year old twins wrote comments about how gross the place was, but they shrugged us off at the front desk. When we walked out the girls said, " They didn't care did they mommy?" Pretty sad when the 8 year olds think you are a gross hotel whos people dont care. We live in Florida, and resident rates will get you much better hotels than Seralago Hotel in Kissimmee. I contacted AAA and told them after 7 years of membership I was mad that they have this place as approved. The whole place is a mess and Disney needs to take their good partner sign down too.
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2 comments
#547734

I recently stayed at this hotel and had money stolen from my purse while I was out at Disney. The "security" didn't care and acted like I was lying.

I will never return to this hotel.

The bathtub was black on the bottom. The bathroom door was painted so many times that you had to fight it to close it. The seal on the fridge was broken so it barely worked.

The carpet is dirty. The "breakfast" is disgusting.

I wouldn't feed it to a homeless person. This definitely needs to be removed from the Good Disney Neighbor list.

#10379

Sounds like this is a frequent complaint at this hotel. I can say that its not that the front desk staff doesnt care, its they hear this often is are tired of hearing about the problem.

They act like *** because they are paid ***. Unfortunate for you and them but true

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ID
#118134 Review #118134 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$73

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